As your business grows, and your customer base expands, so do your support issues. You know the kind of thing, people want to email you for all sorts of things, they’ve lost their download link, they can’t remember what they bought from you, they want to ask you for further explanation of something you covered in your product. …….. some even want you to give them all the insider information and knowledge that you’ve acquired (just ‘cos they bought your ebook 
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Just image how long it would take you to answer each email corresponder individually, even if it’s just copying and pasting a download link, to them individually, you can easily loose an hour or two of your precious time just writing emails
There is a solution – install a help desk to your site. Immediately there is a point of focus for your customers to go and seek help. With all good help desk scripts there is an F.A.Q. or Knowledge Base system in built. When used to it’s full potential this area of your help desk script is an absolute time saver. As you keep getting asked the same questions by your customers, add this question and it’s answer to the knowledge base (FAQ) section of your help desk. As soon as the customer arrives at the help desk, they can see what the answer to their question is. Saves them having to email you and it saves you having to email them back a response.
You really need a help desk script to save your time and your sanity. It is possible to have your help desk script up and running in less than 24 hours. Take a look at http://www.24hourhelpdeskguru.com for more details.
